Welcome to GameGo News. We are committed to providing an exceptional gaming experience on mobile devices, featuring a variety of games designed to entertain, challenge, and engage players worldwide. We understand that sometimes you may need to request a refund for a purchase made on our platform, and this Refund Policy outlines the terms, conditions, and procedures related to refunds for our mobile gaming services, including in-app purchases, subscriptions, downloadable content, and other premium features.
Please carefully review this policy before making any purchases or subscriptions. By completing a transaction, you acknowledge and accept the terms laid out herein.
Refunds are only provided under specific circumstances and within defined periods. Requests made after the applicable timeframe will typically not be honored. Refunds, when approved, will be issued to the original payment method. The processing time may vary depending on your payment provider but usually takes between 5 to 10 business days.
Refund eligibility is determined based on usage, purchase type, and the nature of the content or service.
Consumable items such as virtual currency, boosters, lives, or any item intended for single or limited use cannot be refunded once delivered and/or consumed. Because these items provide immediate value and are irretrievable after use, all sales are final.
If you experience an issue where a consumable item was purchased but not delivered due to a technical error, you may submit a refund request within 3 days of the transaction date.
Non-consumable in-app purchases, including permanent upgrades, additional levels, character skins, or other unlockable content, may be eligible for a refund if:
Used or accessed items are not eligible for a refund.
Request a full refund within 7 days of the first payment if you have not significantly used any premium features.
Renewals are non-refundable if you have used the features. If charged without consent or due to error, request a refund within 5 days of renewal.
Refunds are accepted within 7 days of purchase if the game has been played for less than 2 hours. Beyond this, refunds may be denied unless the app is defective.
Contact support within 5 days if you experience:
We will resolve the issue or issue a refund depending on the case.
If a purchase was unauthorized:
Verified unauthorized purchases will be refunded in full.
Refunds apply only if none of the bundled items were accessed and the request is made within 5 days. Promotional content is typically non-refundable.
Submit your refund request with the following details:
Send requests via our official support channel. Our team will respond within 3 to 5 business days. Additional info may be required.
Refunds may be denied in cases of:
Decisions are final but may be appealed with additional evidence.
We may modify this Refund Policy at any time. Changes apply to future purchases. Review this policy periodically for updates.
At GameGo News, we strive to provide fair and transparent refund practices to ensure customer satisfaction and maintain a thriving gaming community. If you encounter any issues with your purchases or services, do not hesitate to reach out to our support team. We are dedicated to resolving your concerns swiftly and fairly.
Thank you for choosing our platform for your mobile gaming adventures.
GameGo News